:root{
  --midnight:#0A4261; --midnight-deep:#072F46; --ink:#0A1F2E;
  --crimson:#EF3827; --crimson-deep:#C72817; --lemon:#F7CC1F;
  --forest:#006341; --good:#1F8A6B; --page:#EEF2F6; --card:#FFFFFF;
  --line:#E2E8EF; --slate:#5B6B7A; --slate-light:#8A99A8;
  --shadow:0 1px 2px rgba(10,31,46,.06),0 8px 24px rgba(10,31,46,.06);
  --shadow-lift:0 6px 18px rgba(10,31,46,.12),0 24px 60px rgba(10,31,46,.14);
  --r:16px;
}
*{box-sizing:border-box;margin:0;padding:0}
/* Honor the HTML hidden attribute even on elements with a display rule
   (.login/.drawer set display:flex, which would otherwise override [hidden]). */
[hidden]{display:none !important}
body{font-family:Arial,'Segoe UI',Helvetica,sans-serif;background:var(--page);color:var(--ink);line-height:1.45;padding-bottom:56px}
h1,h2,h3,h4,.mont{font-family:'Montserrat',Arial,sans-serif}
.wrap{max-width:1320px;margin:0 auto;padding:0 24px}
button{font-family:'Montserrat',Arial,sans-serif;cursor:pointer}

.topbar{background:var(--midnight);background-image:linear-gradient(105deg,var(--midnight-deep),var(--midnight) 52%,#0d5079);color:#fff;border-bottom:3px solid var(--lemon)}
.bar{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:16px 24px;flex-wrap:wrap}
.brandlock{display:flex;align-items:center;gap:14px}
.mark{width:46px;height:46px;border-radius:11px;background:linear-gradient(135deg,var(--lemon),#f3b007);color:var(--midnight-deep);font-family:'Montserrat';font-weight:900;font-size:15px;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 14px rgba(0,0,0,.25)}
.brandtext .eyebrow{font-family:'Montserrat';font-weight:600;font-size:10.5px;letter-spacing:3px;text-transform:uppercase;color:var(--lemon)}
.brandtext h1{font-weight:800;font-size:24px;letter-spacing:-.3px}
.brandtext h1 span{font-weight:400;opacity:.7}
.meta{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.pulse-tag{display:flex;align-items:center;gap:9px;background:rgba(247,204,31,.16);border:1px solid rgba(247,204,31,.5);padding:8px 14px;border-radius:999px}
.pulse-tag.alert{background:rgba(239,56,39,.16);border-color:rgba(239,56,39,.5)}
.pulse-dot{width:9px;height:9px;border-radius:50%;background:var(--lemon)}
.pulse-tag.alert .pulse-dot{background:var(--crimson);animation:pulse 2s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(239,56,39,.6)}70%{box-shadow:0 0 0 9px rgba(239,56,39,0)}100%{box-shadow:0 0 0 0 rgba(239,56,39,0)}}
.pulse-tag .txt{font-family:'Montserrat';font-weight:700;font-size:12.5px}
.stamp .lbl{font-family:'Montserrat';font-weight:600;font-size:9px;letter-spacing:2px;text-transform:uppercase;opacity:.6}
.stamp .val{font-family:'Montserrat';font-weight:700;font-size:13px}

.btn{border:none;border-radius:9px;padding:9px 14px;font-weight:700;font-size:12.5px}
.btn.ghost{background:rgba(255,255,255,.14);color:#fff}
.btn.ghost:hover{background:rgba(255,255,255,.24)}
#refreshBtn.spinning{animation:nx-spin .6s linear infinite;pointer-events:none}
@keyframes nx-spin{to{transform:rotate(360deg)}}
.btn.primary{background:var(--midnight);color:#fff}
.btn.primary:hover{background:var(--midnight-deep)}
.btn.danger{background:var(--crimson);color:#fff}
.btn.sm{padding:7px 11px;font-size:12px}

.section{margin-top:28px}
.sec-head{display:flex;align-items:baseline;gap:12px;margin-bottom:14px}
.sec-head .num{font-family:'Montserrat';font-weight:800;font-size:12px;color:var(--lemon);background:var(--midnight);width:24px;height:24px;border-radius:7px;display:inline-flex;align-items:center;justify-content:center}
.sec-head h2{font-weight:800;font-size:17px}
.sec-head .sub{font-size:12.5px;color:var(--slate);margin-left:auto;font-family:'Montserrat';font-weight:500}

.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:16px}
.kpi{background:var(--card);border-radius:var(--r);padding:18px;box-shadow:var(--shadow);border:1px solid var(--line);position:relative;overflow:hidden;transition:transform .18s,box-shadow .18s}
.kpi:hover{transform:translateY(-3px);box-shadow:var(--shadow-lift)}
.kpi::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--midnight)}
.kpi.alert::before{background:var(--crimson)} .kpi.warn::before{background:var(--lemon)} .kpi.good::before{background:var(--good)}
.kpi .klabel{font-family:'Montserrat';font-weight:600;font-size:10.5px;letter-spacing:1.3px;text-transform:uppercase;color:var(--slate)}
.kpi .kval{font-family:'Montserrat';font-weight:800;font-size:38px;line-height:1;letter-spacing:-1.5px;color:var(--midnight);margin:9px 0 4px}
.kpi.alert .kval{color:var(--crimson-deep)} .kpi.good .kval{color:var(--good)}
.kpi .kval .unit{font-size:19px;font-weight:700;opacity:.7}
.kpi .ksub{font-size:12px;color:var(--slate);font-family:'Montserrat';font-weight:500}
.kpi .ksub b{color:var(--ink)}

.alertband{margin-top:18px;background:linear-gradient(100deg,#fff,#FCE6E3 140%);border:1px solid #F3C7C1;border-left:5px solid var(--crimson);border-radius:var(--r);padding:18px 20px;box-shadow:var(--shadow)}
.ab-head{display:flex;align-items:center;gap:10px;margin-bottom:13px}
.ab-head .ico{width:26px;height:26px;border-radius:8px;background:var(--crimson);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:800;font-family:'Montserrat'}
.ab-head h3{font-family:'Montserrat';font-weight:800;font-size:15px;color:var(--crimson-deep)}
.ab-head .count{margin-left:auto;font-family:'Montserrat';font-weight:700;font-size:12px;color:var(--slate)}
.chips{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.chip{background:#fff;border:1px solid #EEDAD7;border-radius:12px;padding:12px 14px;cursor:pointer;transition:transform .15s}
.chip:hover{transform:translateY(-2px)}
.chip .cid{font-family:'Montserrat';font-weight:800;font-size:12px;color:var(--crimson-deep)}
.chip .cname{font-size:13px;font-weight:700;margin:3px 0 8px;font-family:'Montserrat';line-height:1.25}
.over{font-family:'Montserrat';font-weight:800;font-size:11px;color:#fff;background:var(--crimson);padding:3px 8px;border-radius:6px}

.grid{display:grid;gap:16px}
.g-3{grid-template-columns:1.1fr 1fr 1fr}
.panel{background:var(--card);border-radius:var(--r);border:1px solid var(--line);box-shadow:var(--shadow);padding:18px 20px 20px}
.panel h3{font-family:'Montserrat';font-weight:700;font-size:13.5px;margin-bottom:14px}
.donut-row{display:flex;align-items:center;gap:20px}
.donut{width:124px;height:124px;border-radius:50%;flex:none;position:relative;display:flex;align-items:center;justify-content:center}
.donut::after{content:"";position:absolute;width:80px;height:80px;background:var(--card);border-radius:50%;box-shadow:inset 0 0 0 1px var(--line)}
.donut .dctr{position:relative;z-index:1;text-align:center}
.donut .dctr .dn{font-family:'Montserrat';font-weight:800;font-size:28px;color:var(--midnight)}
.donut .dctr .dl{font-family:'Montserrat';font-weight:600;font-size:9px;letter-spacing:1.4px;text-transform:uppercase;color:var(--slate-light)}
.legend{display:flex;flex-direction:column;gap:8px;flex:1}
.leg{display:flex;align-items:center;gap:9px;font-size:12.5px;font-family:'Montserrat';font-weight:500}
.leg .sw{width:11px;height:11px;border-radius:3px;flex:none}
.leg .lv{margin-left:auto;font-weight:800;color:var(--midnight)}
.bars{display:flex;flex-direction:column;gap:12px}
/* Chart bars share the class name `.bar` with the topbar (.wrap.bar), whose flex+padding
   rule would otherwise collapse the track and jam the label/value. Scope-reset them here. */
.bars .bar{display:block;padding:0;gap:0}
.bar .bt{display:flex;justify-content:space-between;font-family:'Montserrat';font-weight:600;font-size:12px;margin-bottom:5px}
.bar .bt .bv{color:var(--slate)}
.track{height:11px;background:#EEF2F6;border-radius:6px;overflow:hidden}
.fill{height:100%;border-radius:6px;transition:width .9s cubic-bezier(.2,.7,.2,1)}

.filters{display:flex;align-items:center;gap:12px;margin-bottom:12px;flex-wrap:wrap}
.search{flex:1;min-width:200px;border:1px solid var(--line);border-radius:10px;padding:10px 13px;font-size:13px;font-family:'Montserrat';background:#fff}
.seg{display:flex;background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}
.seg button{background:#fff;border:none;padding:8px 14px;font-weight:600;font-size:12px;color:var(--slate)}
.seg button.active{background:var(--midnight);color:#fff}
.chk{font-family:'Montserrat';font-weight:600;font-size:12px;color:var(--slate);display:flex;align-items:center;gap:6px}

.tablecard{background:var(--card);border-radius:var(--r);border:1px solid var(--line);box-shadow:var(--shadow);overflow:hidden}
.scroll{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:13px;min-width:780px}
thead th{font-family:'Montserrat';font-weight:600;font-size:10px;letter-spacing:1px;text-transform:uppercase;color:var(--slate);text-align:left;padding:11px 16px;background:#FAFBFC;border-bottom:1px solid var(--line);white-space:nowrap}
tbody td{padding:11px 16px;border-bottom:1px solid #F0F4F7;font-family:'Montserrat';font-weight:500;vertical-align:middle}
tbody tr{cursor:pointer}
tbody tr:hover{background:#FAFCFE}
.tid{font-weight:800;color:var(--midnight)}
.tname{font-weight:600;color:var(--ink)}
.badge{display:inline-flex;align-items:center;font-family:'Montserrat';font-weight:700;font-size:10.5px;padding:3px 9px;border-radius:6px;white-space:nowrap}
.b-new{background:#E5EEF4;color:var(--midnight)} .b-triage{background:#FEF6DC;color:#9a7b00}
.b-prog{background:#E3F0FB;color:#1a6aa8} .b-wait{background:#F0EEF6;color:#6a5ba0}
.b-hold{background:#EEF1F3;color:var(--slate)} .b-done{background:#E4F3ED;color:var(--good)}
.b-rest{background:#FBE3DF;color:var(--crimson-deep)} .b-culi{background:#E8F1EC;color:var(--good)} .b-infuse{background:#E9E6EE;color:#5a4f7a}
.pri{font-family:'Montserrat';font-weight:700;font-size:10.5px;padding:3px 8px;border-radius:6px;text-transform:uppercase}
.pri.urgent{background:var(--crimson-deep);color:#fff} .pri.high{background:#FBE3DF;color:var(--crimson-deep)}
.pri.normal{background:#E5EEF4;color:var(--midnight)} .pri.low{background:#EEF1F3;color:var(--slate)}
.sla{display:inline-flex;align-items:center;gap:6px;font-family:'Montserrat';font-weight:700;font-size:11.5px}
.sla .sd{width:8px;height:8px;border-radius:50%}
.sla.breach{color:var(--crimson-deep)} .sla.breach .sd{background:var(--crimson)}
.sla.soon{color:#9a7b00} .sla.soon .sd{background:var(--lemon)}
.sla.ok{color:var(--good)} .sla.ok .sd{background:var(--good)}
.sla.closed{color:var(--slate-light)} .sla.closed .sd{background:var(--slate-light)}
.age{font-family:'Montserrat';font-weight:700;color:var(--slate)}

/* Drawer */
.overlay{position:fixed;inset:0;background:rgba(10,31,46,.42);backdrop-filter:blur(2px);z-index:40}
.drawer{position:fixed;top:0;right:0;height:100vh;width:440px;max-width:94vw;background:#fff;z-index:50;box-shadow:var(--shadow-lift);display:flex;flex-direction:column;animation:slideIn .22s ease}
@keyframes slideIn{from{transform:translateX(20px);opacity:.6}to{transform:none;opacity:1}}
.drawer-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:20px;background:var(--midnight);color:#fff}
.d-ticket{font-family:'Montserrat';font-weight:800;font-size:13px;color:var(--lemon)}
.d-name{font-family:'Montserrat';font-weight:700;font-size:18px;margin-top:3px;line-height:1.2}
.drawer-head .btn.ghost{font-size:14px}
.drawer-body{padding:20px;overflow-y:auto;flex:1}
.field{margin-bottom:16px}
.field label{font-family:'Montserrat';font-weight:600;font-size:10.5px;letter-spacing:1px;text-transform:uppercase;color:var(--slate);display:block;margin-bottom:6px}
.field select,.field input,.field textarea{width:100%;border:1px solid var(--line);border-radius:9px;padding:10px 12px;font-size:13px;font-family:'Montserrat';background:#fff}
.field textarea{min-height:64px;resize:vertical}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.metaline{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:16px}
.metaline .badge{font-size:11px}
.actions{display:flex;gap:10px;margin:6px 0 20px}
.notes{margin-top:8px}
.notes h4{font-family:'Montserrat';font-weight:700;font-size:12px;text-transform:uppercase;letter-spacing:1px;color:var(--slate);margin-bottom:8px}
.notelog{background:#F7FAFC;border:1px solid var(--line);border-radius:10px;padding:12px;font-size:12.5px;white-space:pre-wrap;max-height:200px;overflow-y:auto;font-family:'Montserrat';font-weight:500;color:var(--ink);line-height:1.5}
.notelog:empty::after{content:"No notes yet.";color:var(--slate-light)}
.divider{height:1px;background:var(--line);margin:18px 0}
.galley-link{display:inline-block;margin-top:4px;font-family:'Montserrat';font-weight:700;font-size:12px;color:var(--midnight)}

.toast{position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;font-family:'Montserrat';font-weight:600;font-size:13px;padding:12px 20px;border-radius:10px;z-index:60;box-shadow:var(--shadow-lift)}
.toast.err{background:var(--crimson-deep)}
.toast.ok{background:var(--good)}

.foot{margin-top:30px;padding-top:18px;border-top:1px solid var(--line);display:flex;gap:12px;flex-wrap:wrap;color:var(--slate-light);font-family:'Montserrat';font-size:11px;font-weight:500}
.foot .fdot{width:4px;height:4px;border-radius:50%;background:var(--slate-light);align-self:center}
.foot b{color:var(--slate)}

@media(max-width:1080px){.kpis{grid-template-columns:repeat(3,1fr)}.g-3{grid-template-columns:1fr}}
@media(max-width:640px){.wrap{padding:0 14px}.kpis{grid-template-columns:1fr 1fr}.chips{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---- Login view ---- */
.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px;background:linear-gradient(135deg,#072F46,#0A4261 60%,#0d5079)}
.login-card{background:#fff;border-radius:20px;padding:40px 38px;max-width:420px;width:100%;text-align:center;box-shadow:var(--shadow-lift)}
.mark.big{width:62px;height:62px;border-radius:15px;font-size:19px;margin:0 auto 18px}
.login-eyebrow{font-family:'Montserrat';font-weight:600;font-size:10.5px;letter-spacing:3px;text-transform:uppercase;color:var(--midnight);opacity:.7}
.login-card h1{font-family:'Montserrat';font-weight:800;font-size:26px;color:var(--midnight);margin:4px 0 12px}
.login-card p{font-size:13.5px;color:var(--slate);line-height:1.55;margin-bottom:22px}
.btn.lg{display:inline-block;padding:13px 22px;font-size:14px;text-decoration:none;border-radius:11px}
.login-msg{margin-top:14px;font-family:'Montserrat';font-weight:600;font-size:12.5px;color:var(--crimson-deep);min-height:18px}
.btn.block{display:block;width:100%;text-align:center}